Support
Welcome to S English support. We are a small team and read every email - write to us anytime and you will hear back from a real human.
Contact us
Email is the fastest way to reach us. Include your account email and the device you are using so we can investigate quickly.
support@senglish.netWe typically reply within one business day (Monday–Friday, GMT+7).
Frequently asked questions
How do I start using S English?
Download S English from the App Store, sign in with Apple, Google, or email, and tap any lesson on the Learning tab to start. The first time you open a speaking practice, iOS will ask for microphone permission - accept it so we can score your pronunciation.
How does pronunciation scoring work?
Tap the microphone in any shadowing or speaking lesson, say the prompt, and within 2–4 seconds you will see per-word scores. Words highlighted in red need more practice. Your audio is sent securely to our speech-to-text service for scoring and is automatically deleted within 30 days.
How do I subscribe to Premium or start the free trial?
Open Profile → Upgrade, pick Monthly, 3 Months, or Yearly, and confirm with Face ID. The 7-day free trial is offered on Monthly and Yearly plans for new subscribers. The lifetime plan, if available, is a one-time purchase.
How do I cancel my subscription?
On your iPhone, open Settings → tap your name at the top → Subscriptions → S English → Cancel Subscription. Cancel at least 24 hours before the next renewal to avoid being charged. You keep Premium access until the end of the current billing period.
How do I get a refund?
App Store purchases are refunded by Apple, not by S English. Visit https://reportaproblem.apple.com on any device signed in to your Apple ID, select the S English transaction, and follow the steps. Apple usually responds within 48 hours.
How do I delete my account?
Open S English → Profile → Settings → Delete Account, then confirm with Sign in with Apple. Your account, voice recordings, lesson progress, vocabulary, and subscription metadata are scheduled for permanent erasure within 30 days. Active subscriptions are not auto-cancelled - cancel them separately in Settings → Subscriptions if you want to stop renewals.
Microphone permission is denied - what do I do?
On your iPhone, open Settings → Privacy & Security → Microphone → toggle S English ON. Then re-open the app. If the permission prompt never appeared, sign out and sign back in to trigger it again, or reinstall the app.
Why are some lessons locked?
Premium-only lessons are marked with a small lock badge. Subscribe to Sila Premium to unlock the full library. Free users always have access to a starter set of lessons in every category so you can try the experience before paying.
I bought Premium on another device - how do I restore it?
Open the paywall (Profile → Upgrade) and tap Restore Purchases at the bottom. Make sure you are signed in to the same Apple ID you used to purchase. If your entitlement does not appear within 60 seconds, email support@senglish.net with the Apple ID email so we can reconcile.
I have a question that is not listed here.
Email support@senglish.net with as much detail as you can - what you tried, what you expected, what happened, and the device + iOS version. Screenshots help. We read every message.