Terms & Conditions

1. How Purchases Are Processed

S English ("we", "our") provides language-learning services through the senglish.net website, the S English iOS app, and S English on Google Play. Paid purchases made in the iOS app are processed by Apple Inc. through the App Store; paid purchases made in the Android app are processed by Google through Google Play Billing. Depending on where you bought the subscription, Apple or Google is responsible for billing, taxes, and the collection of payment for that transaction. Purchase information you provide during checkout is handled by Apple under Apple's terms of service, or by Google under Google's terms of service; we do not see or store your payment card details. If we add additional purchase channels in the future, we will update these Terms before any charges are made through them.

2. Subscriptions and Auto-Renewal

S English Pro subscriptions purchased inside the mobile apps are recurring and auto-renewing, and the store you bought from determines who charges you and where you manage the subscription. For a purchase made in the iOS app through the App Store, by confirming your purchase you agree that: (a) payment is charged to your Apple ID account at confirmation; (b) the subscription automatically renews for the same period and at the same price unless auto-renew is turned off at least 24 hours before the end of the current period; (c) the renewal charge is processed within 24 hours prior to the end of the current period; (d) you can manage the subscription and turn off auto-renew at any time after purchase in your iPhone's Settings → [your name] → Subscriptions; (e) any unused portion of a free trial period, where offered, is forfeited when you purchase a paid subscription; (f) the lifetime plan, where offered, is a one-time purchase and does not auto-renew. Use of the iOS app is also governed by Apple's standard end-user license agreement, available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. For a purchase made in the Android app through Google Play, by confirming your purchase you agree that: (a) payment is charged through Google Play Billing to the payment method on your Google account at confirmation; (b) the subscription automatically renews for the same period and at the same price unless you cancel it at least 24 hours before the end of the current period; (c) the renewal charge is processed within 24 hours prior to the end of the current period; (d) you can manage the subscription and cancel auto-renewal at any time after purchase in the Play Store app → your profile icon → Payments & subscriptions → Subscriptions, or at https://play.google.com/store/account/subscriptions; (e) any unused portion of a free trial period, where offered, ends when the paid subscription begins; (f) the lifetime plan, where offered, is a one-time purchase and does not auto-renew. Purchases made through Google Play are also governed by the Google Play Terms of Service. Apple's terms apply only to App Store purchases, and Google's only to Google Play purchases.

3. Fee Changes

S English reserves the right to modify subscription fees at its discretion. We will provide reasonable prior notice of any fee changes before they take effect. Changes apply only to subsequent renewal periods - your current paid period is honored at the price you originally agreed to.

4. Refunds

Refunds are handled by the store you bought from - Apple for App Store purchases, Google for Google Play purchases - not by S English. To request a refund:

• App Store purchases: visit https://reportaproblem.apple.com on any device signed in to your Apple ID.
• Google Play purchases: use your Google Play order history, or Google's refund request form at https://support.google.com/googleplay/answer/2479637.
• Select the relevant S English Pro transaction and follow the on-screen flow. Apple decides App Store refunds under Apple's refund policy and typically responds within 48 hours; Google decides Google Play refunds under the Google Play refund policy.
• If your refund is granted, your S English Pro entitlement is removed within minutes of Apple or Google notifying us.
• If you have a billing dispute the store cannot resolve, contact us at support@senglish.net and we will help where possible.

6. Acceptable Use

When using S English, you agree to:

• Comply with all applicable laws and regulations
• Respect the rights of others
• Not attempt unauthorized access to our systems
• Not disrupt or interfere with the service
• Not transmit malware or harmful code

8. Limitation of Liability

To the maximum extent permitted by law, S English shall not be liable for any of the following damages arising from your use of the service:

• Indirect damages
• Incidental damages
• Special damages
• Consequential damages
• Punitive damages

5. Content Ownership

All content provided through S English - including lessons, audio, scripts, and AI-generated feedback - is the property of S English or its licensors and is protected by copyright, trademark, and other intellectual property laws. You receive a personal, non-transferable, non-exclusive license to use the content for your own learning.

7. Termination

S English may suspend or terminate your access to the service if you breach these Terms or if continued access creates a security or legal risk. Where we terminate without your fault, any unused prepaid period is refunded on a pro-rata basis through the refund process of the store you bought from (Apple for App Store purchases, Google for Google Play purchases).

9. Changes to Terms

S English reserves the right to modify these Terms at any time. For material changes that affect your subscription rights, we will provide at least 30 days notice through the app or by email. Continued use of the service after the effective date constitutes acceptance of the revised Terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: support@senglish.net

11. Service Limits and Fair Use

We reserve the right to apply reasonable usage limits to prevent abuse, including (without limitation) rate limits on AI features. These limits are designed to be invisible to genuine, daily learners and will only affect automated or excessive usage patterns.

You agree not to use scripts, bots, or other automated tools to access the AI features. Non-human, automated, or programmatic use of the AI features is prohibited and may result in suspension.